Farm Boy ranks number one in customer experience over all other Ontario grocery stores!

Farm Boy ranked number one in customer experience out of all other grocery stores in Ontario.

That’s according to Leger’s “2018 Wow Customer Experience Index”. The rankings are based on online surveys by 400 recent customers, and included 16 factors like store ambiance, staff courtesy, sense of belonging, product quality, and drive and innovation.

Farm Boy started in Cornwall in 1981. It expanded to Ottawa in 1992, and has now become a major retailer in Ontario with 27 stores in 12 cities.

The full “Ontario Supermarket Customer Experience Ranking” goes:

  1.  Farm Boy 80.9
    2. Fortinos 76.1
    3. Longo’s 72.1
    4. Whole Foods 71.3
    5. Zehrs 70.1
    6. Real Canadian Superstore  69.4
    7. Costco 69.2
    8. Sobeys 67.7
    9. Your Independent Grocer 67.6
    10. Loblaws 64.1

You can find the full article by clicking here.

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